Delivery

 

Kate’s Party Solutions offers a delivery service for all of our products. The delivery fee will vary depending on your location and the amount of equipment that needs to be delivered, access and times. Please email or call and we will advise the price for the delivery of your chosen items. We deliver all items in a neat pile at ground level in one location. Extra charges may apply if:

  • You wish for your furniture to be taken beyond the ground level of a building.

  • Your event space is more than 20m from where our vehicle can pull up (e.g in a shopping centre which is 100m away from the loading dock, or a park picnic area that is far away from where we can enter).

  • If your furniture needs to pass through stairs, elevators, escalators or a steep descent.

  • If you require a large quantity of furniture, a labour fee may be added to cover for staff time taken to load and unload the vehicle.

  • If you require a drop-off or pick up outside the hours of 8am-4pm (e.g. evening or night delivery or collection, early morning delivery or collection).

  • If you require a specific delivery time and cannot accept the delivery between the general delivery hours of 8am-4pm. Usually, a 4 hour time window can be given.

  • If this information is not told to us at the time of booking, the driver may refuse to deliver the equipment or the extra charges incurred may be charged for additional payment.

 

If you would like to save on the delivery fee, you can pick up your items yourself. Should you wish to collect party hire products from our office, this must be pre-arranged with our team and collected strictly between the hours of 9:30-4:00pm, Monday to Friday. Weekend collection by appointment only. You must have a suitable vehicle to collect the goods in. If our team deems your vehicle to be unsafe to transport our products or too small, then a member of our team may be required to deliver your products to you for a fee. You must also bring packing blankets and adequate strapping to secure the items for transport or pick up will be denied. Delivery of our equipment is typically done between the hours of 8am-4pm, weekdays. If you require your equipment to be delivered at a specific time or outside of these hours, please notify our team. Someone over the age of 18 years old must be present on the day of delivery to accept the delivery and sign for the items.